FAQ

Q. What if something happens at the church and we can not fufill our 12-month commitment?

A. The Church Support Network understands church budgets and finances.  We know that sometime unexpected situations happen.  If you need to get out of the 12-month commitment please contact our customer service department and we will do everything we can to help you.

 

Q. What are your credits worth?

A. Church Support Network credits can be used for just about any project you can think up.  Here is a brief list of some ideas that we came up with.  If you need something thats not on the list use the Member's Area to contact us and we will do our best to accommodate you.

Graphic Design (Tier I, Tier ii, Tier III)

Multi-Media Project (4hrs)  -  4 credits
One Sermon Pack (1hrs)  -  1 credit

A/V System Support (Tier II, Tier III)

Virtual A/V Consult (1hr)  -  1 credit
Onsite A/V Training (2hrs)  -  4 credits
Virtual Troubleshoot (30min)  -  1/2 credit
Onsite Troubleshoot (2hrs)  -  5 credits

Worship Team and Musician Training Support (Tier III)

Basic Virtual Consult (1hr)  -  1 credit
Onsite Worship Workshop (2hrs)  -  5 credits

 

Q. What is the turn around time for Graphic Design projects?

A. It depends, the short answer is 3-5 business days.  The long answer is that is depends on what the project is and how complex the design.  Some project will be turned around a lot faster than others.  If there is a deadline attached to your project, please let us know when you submit the ticket.  We can't promise to be able to rush every project you submit but we will try our best to get you what you need when you need it.

 

Q. What Services are included with the BOOKKEEPING support?

A.  Here is a list of the standard services include with the Bookkeeping Tier.

Yearly Reports

Individual Contribution Statements
End of Year Balance Sheet
End of Year Income/Expense
Annual Financial Report
Annual Payroll Report (For filling W-2's)

Monthly Reports

Income vs Expense
Balance Sheet
Monthly Contribution Fund Summary
Bank Reconciliation Report

Weekly Reports

Weekly Contribution Fund Summary

Bill Entry (Accounts Payables up to $10,000/month and provided church staff agrees to fill out the appropriate expense reports for the Church Support Network)

Account Reconciliation (up to 3 accounts)

Payroll (3 employees)

Processing Payroll
Quarterly Tax Forms